‘Manual typing error’: Deepinder Goyal on ‘future date of packing’ controversy

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Days after food safety officials in Hyderabad found 18 kilos of button mushrooms with a ‘future date of packing’ at a Hyperpure warehouse, Zomato CEO Deepinder Goyal issued a clarification on Monday, November 4, saying it happened “due to a manual typing error on the vendor’s side”.

“Hello all – just want to clarify that the FSSAI team noted that 90 packets of button mushrooms had incorrect packaging dates – these were already identified by our warehouse team and were rejected during an inward QC. This is not usual, and was due to a manual typing error on the vendor’s side,” Goyal said in a post on X.

The concerned vendor was delisted from the company’s database, he said, adding that at Hyperpure, they have “stringent inward guidelines and tech systems that helped our teams to identify this error in time.”

Hyperpure is an end-to-end supply chain solution for Zomato to cater to various hotels, restaurants and others.

Goyal said the company was committed to upholding the industry food safety standards and is focused on not compromising on product quality at “any stage of the supply chain.”

He also mentioned that the food safety inspection at its Hyderabad warehouse ultimately resulted in the facility achieving an “A+ rating, the highest benchmark in their ranking.”

“I am not sure why just these small number of mushroom packets worth Rs 7,200 (out of the crores of inventory in the warehouse), which were never going to make it to customers, are being talked about by the media, while we got an A+ rating,” Goyal wrote in his X post.

“Maybe some people benefit from the virality which they get at the expense of pulling down the Zomato brand. And maybe we all love to believe the narrative that “all big business is bad business,” he added.

The food safety officials, on October 29, visited the Zomato Hyperpure warehouse in Hyderabad’s Kukatpally. The facility was found to be operating with a state license.

During the visit, the officials saw food safety violations at the warehouse. They noted that 18 kilos of button mushrooms were found with a ‘future date of packing’. These packets were labelled as ‘October 30, 2024’, while the inspection was done on October 29.

The team noted that house flies were seen inside the warehouse, while the premises were “open directly to the outside environment without a proper insect-proof screen.”

In addition to that, some of the food handlers were also found without their hair caps and aprons.





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